Privacy policy

Data protection

The General Data Protection Regulation (GDPR) that came into effect on May 25, 2018 harmonizes European law regarding personal data, giving rise to new obligations for companies in terms of collecting, using and storing this data. 

The Pierre Fabre Group attaches great importance to the protection of the personal data that it collects, and has implemented the necessary measures to ensure that your data is handled in accordance with the standards required by the GDPR.

Please take a moment to read our Privacy Policy and Cookie Policy below. 

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We thank you for your trust and hope to stay in contact with you.

Privacy policy and cookies policy

Thank you for visiting our Website. Ensuring data protection and data security for our customers and users is a top priority for the Pierre Fabre Group.This Privacy Policy explains what information is collected when you use Our Website and how it is processed. 

You can directly view the information you are looking for below.

Who are we?

This Website is operated by Pierre Fabre SA (hereinafter "Pierre Fabre" or "We") Zone Industrielle de la Chartreuse - 81100 Castres, which is the data controller of the personal data that may be collected from you on the Website for the purposes described below.Please read this Privacy Policy carefully to find out the conditions for processing your personal data when you use our Website. Please note that it may be updated at any time by Pierre Fabre. The date of the most recent update will be shown on this page. We therefore encourage you to consult it regularly.

Information we collect about you

Depending on which services provided by our Website you use, your choices and your device settings (in particular, those concerning cookies and other trackers), your Personal Data collected and processed by Pierre Fabre includes, without being limited to, the following:

The data you voluntarily submit to us when filling out a form: 

  • User name, password, information required for the digital creation of a prescription, country, address, city, postal code, newsletter subscription, email, title, last name, first name, profession, specialty, professional ID.

Data automatically collected from your browser: 

  • Domain visited and browser language, date of creation and modification of your account, monitoring access on the website, profile, last brand visited, date of last connection, number of connections over the last 12 months, most viewed page/section, number of pages viewed.

We do not use this automatically collected data to try to identify you, nor do we correlate it with the Personal Data described above that you provide to us.

We may also obtain your Personal Data from third parties, such as Google Analytics & Google Tag Manager.

Purposes of processing your Personal Data

You will find below an overview of the purposes for which we process your Personal Data and the reasons why such processing is necessary for us.

Privacy policy

Compliance with legal requirements

The Personal Data that is essential for us to fulfill the purposes mentioned above is indicated with an asterisk on the different Website pages where it is collected. Should you choose not to fill out these mandatory fields, we may be unable to process your requests and/or provide you with the products and services requested. Other Personal Data is purely optional and enables us to know you better and improve our communication and services accordingly. Additional information on the purposes and legal basis of specific processing activities is presented below.

Disclosure and transfer of personal data

As part of the global Pierre Fabre Group, we may from time to time share your Personal Data within the Group for the aforementioned purposes.We may also mandate third-party service providers (who will act in accordance with our instructions) to help us provide you with information or services, to direct and manage our activities, or to manage and improve our Website. In such a case, these third parties may need to access your Personal Data.If your Personal Data is transferred outside the EEA (European Economic Area) to other Pierre Fabre Group companies or to service providers, we will take the necessary steps to ensure that your Personal Data receives the same level of protection as if it had remained within the EEA, including by entering into data transfer agreements, on the basis of Standard Contractual Clauses approved by the European Commission as updated or revised. 

We may also share your Personal Data with third parties in the context of any actual or potential sale of Pierre Fabre, or of any asset belonging to us or to affiliated companies, in which case the Personal Data we hold concerning our users may be that of the sold assets.We will also reply to requests for information, if the law obliges us to do so, or if such disclosure is necessary to protect Our rights and/or bring us into compliance with legal proceedings, a court decision, a request from a regulator or any other legal proceedings brought against us.

Prospecting by electronic means

Where permitted by law, and subject to your consent when required, we may communicate with you electronically to present our services. If you wish to opt out of receiving communications, please use the "Unsubscribe" link provided in our e-mails or contact us directly at and we will stop sending them to you.

Retention of your personal data

We only keep your Personal Data for as long as strictly necessary to manage our relationship with you when you open an account.

However, we will retain your Personal Data for marketing purposes for five years, starting from the date of our last interaction, if you are not a customer, and for as long as we keep in touch with you through our promotional activities, if you are a customer, unless you object to this when you receive one of our marketing messages.

IP addresses collected for security purposes will be stored for no longer than 10 days.Finally, the connection logs that are collected will be stored, provided that you consent, using cookies and other trackers available on our Website, for a period not exceeding thirteen (13) months, in accordance with the laws and applicable regulations. For more details, please see the "Cookies" section below.

Once your Personal Data is no longer required for the purposes or archives responding to our legal obligations or statute of limitations, we will ensure that it is either completely destroyed or rendered anonymous.

External links

The Website may contain links to third-party sites. Since Pierre Fabre has no control over these websites, it is not responsible for their data protection practices. We therefore recommend that you check the data protection policies of these third-party websites. This policy applies solely to Personal Data collected by our Websites or in the course of our business activities.

Your rights

In accordance with the applicable legislation, you have the following rights with regard to your Personal Data:

  • To obtain a copy of your Personal Data together with information about how and on what legal basis that Personal Data is processed;
  • To request the rectification of your Personal Data (including the right to have incomplete personal data completed);
  • To request the erasure of your Personal Data when it is no longer necessary to achieve the purposes for which it was collected or processed;
  • To restrict the processing of your Personal Data when:
    • The accuracy of the data is contested;
    • The processing is unlawful but you object to the erasure of your Personal Data;
    • We no longer need your Personal Data, but you need it to establish, exercise or defend legal claims;
  • To request the portability of your Personal Data in a structured machine-readable format for a third party (or for you) in cases where our processing is based on consent or the performance of a contract concluded with you;
  • To object to receiving commercial prospecting by telephone by registering free of charge on the Website: (for France);
  • To withdraw your consent to the processing of your Personal Data (if this processing is based on your consent) without prejudice to the lawfulness of the processing carried out on the basis of the consent prior to its withdrawal;
  • To obtain, or consult a copy of the appropriate measures taken to transfer your Personal Data to a country outside of the EU or to an international organization;
  • To give general or specific instructions on the terms of processing and use of your Personal Data following your death.

In addition to the aforementioned rights, you have the right to object to the processing of your Personal Data that is justified by the legitimate interest of Pierre Fabre, including profiling (contrary to justification through your consent, or to implement a contract entered into with you). 

You also have the right to lodge a complaint with your local data protection authority, e.g. in France: CNIL 3 Place de Fontenoy, 75007 Paris. 

To exercise these rights, please contact one of the following email addresses depending on your country of residence:

If your country of residence is not mentioned in the list below, please contact:  

Please note that we may ask you for proof of identity, and we reserve the right to charge a fee, as permitted by law, for example if your request is clearly unfounded or excessive. We will endeavor to respond to your request within the applicable timeframes. 

Your rights

Privacy policy updates

We may amend this Privacy Policy at any time to reflect changes made to the law and/or our personal data protection practices.